100 Best Customer Service Blogs and Websites in 2024

1. CustomerThink

CustomerThink is a global online community of business leaders striving to create profitable customer-centric enterprises. Major topics include Customer Experience, Customer Engagement, Leadership, and Technology. This is the place to learn about every facet of customer-centric business management in articles, blogs, interviews, and news.
Blog customerthink.com
Twitter Followers 14.5K Frequency 14 posts / week Domain Authority 68 Get Email Contact Get Influential Bloggers ContactsGet access to 250k active Bloggers in 1500 niche categories.Get targeted media contact list in your niche at your fingertips so you can focus on running your campaign.Email us the type of bloggers you want to reach out for your marketing campaign at anuj@feedspot.com Copy email. We'll share blogger's data in an Excel or CSV format.Email us

2. Fonolo

Fonolo Blog is Customer service and customer experience blog for call center professionals. Fonolo provides call-back solutions for the call center. Replace hold time with a call-back, regardless of the channel - web, mobile and phone.
Blog fonolo.com/blog
Facebook Followers 34Twitter Followers 5KInstagram Followers 58 Frequency 12 posts / year Since Mar 2010 Domain Authority 51 Get Email Contact

3. Help Scout

Get tips and advice on delivering exceptional customer service, engaging and delighting your customers, and building a customer-centric company. Help Scout develops Help Desk software and customer support tools.
Blog helpscout.com
Facebook Followers 4.7KTwitter Followers 12.3K Frequency 2 posts / week Domain Authority 71 Get Email Contact

4. HubSpot » Service

HubSpot's blog is dedicated to helping transform today's customer service organization. Read HubSpot's Blog for marketing, sales, agency, and customer success content. We've created an ecosystem uniting software, education, and community to help businesses grow better every day. HubSpot is a leading CRM platform that provides software and support to help companies grow better.
Blog blog.hubspot.com
Facebook Followers 2.1MTwitter Followers 817.6KInstagram Followers 555.6K Frequency 1 post / week Domain Authority 93 Get Email Contact

5. Salesforce

Salesforce is the world's #1 customer relationship management (CRM) platform. We help your marketing, sales, commerce, service and IT teams work as one from anywhere - so you can keep your customers happy everywhere.
Blog salesforce.com
Twitter Followers 8K Frequency 30 posts / year Domain Authority 92 Get Email Contact

6. Forrester Blog

Forrester helps business and technology leaders use customer obsession to accelerate growth. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.
Blog forrester.com
Twitter Followers 368.2K Frequency 3 posts / week Domain Authority 85 Get Email Contact

7. Tomasz Tunguz

Tomasz Tunguz is a venture capitalist at Redpoint since 2008. He was a PM on the Ads team at Google and worked at Appian before. He loves to learn about how businesses are created and aim to share those learnings here.
Blog tomtunguz.com
Twitter Followers 91.6K Frequency 1 post / week Domain Authority 57 Get Email Contact

8. Intercom Blog

The Intercom blog delivers comprehensive articles on customer service, AI and automation, and product management. Founded by Eoghan McCabe, Des Traynor, David Barrett, and Ciaran Lee, Intercom provides innovative customer communication solutions. The blog features contributions from experts like Paul Adams, Chief Product Officer, and Ruth O'Brien, Senior Director of Automated and Proactive Support. It offers insights into industry trends, best practices, and new technologies to enhance customer engagement and support strategies.
Blog intercom.com
Facebook Followers 38.8KTwitter Followers 42.3KInstagram Followers 19.9K Frequency 2 posts / month Domain Authority 70 Get Email Contact

9. Genesys blog

Get industry news for contact centers, customer experience, artificial intelligence, employee experience, and more on the Genesys blog. With Genesys, organizations have the power to deliver proactive, predictive, and hyper-personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement.
Blog genesys.com/blog
Facebook Followers 34.4KTwitter Followers 33.4KInstagram Followers 7.5K Frequency 3 posts / week Domain Authority 64 Get Email Contact

10. Sprinklr Blog

Get your weekly dose of rich CX insights, thought leadership pieces, latest trends, & data-backed content to help you deliver a truly unified experience to your customers at scale. Sprinklr helps the world's biggest companies and now the most beloved teams make their customers and fans happier. Across 30 digital channels, our industry-leading AI creates insights for deeper and more real-time customer and fan experiences.
Blog sprinklr.com
Facebook Followers 34.8KTwitter Followers 39.5KInstagram Followers 8.9K Frequency 13 posts / month Domain Authority 83 Get Email Contact

11. Steve DiGioia Blog

As a customer service trainer, coach, author & speaker, Steve DiGioia uses his 20 years of experience in the hospitality industry to help companies and their employees improve service, increase morale and provide the experience their customers desire.
Blog stevedigioia.com
Twitter Followers 3.5K Frequency 10 posts / quarter Domain Authority 33 Get Email Contact

12. Adrian Swinscoe

Adrian Swinscoe brings over 16 years experience to focusing on helping companies large and small develop and implement customer focused, sustainable growth strategies. He is a huge fan of organisations that do great things for their customers and their employees and also a helper to many wanting to achieve their own level of greatness.
Blog adrianswinscoe.com
Twitter Followers 8KInstagram Followers 745 Frequency 1 post / week Since Nov 2009 Domain Authority 44 Get Email Contact

13. SurveyMonkey

Get tips on how to create better surveys, hear the latest product news, or check out our signature research. Survey Monkey is brought to you by momentive.ai. Shape what's next with AI-driven insights and experience management solutions built for the pace of modern business.
Blog surveymonkey.com
Frequency 2 posts / month Domain Authority 93 Get Email Contact

14. Destination CRM Magazine

DestinationCRM.com and its companion, CRM Magazine, serve as essential resources for professionals in the Customer Relationship Management (CRM) industry. With a mission to support top executives, sales and marketing leaders, and IT managers, the site delivers timely and relevant information to enhance customer interactions across various sectors, including technology, finance, retail, and healthcare. As part of CRM Media, a division of Information Today, Inc., DestinationCRM.com aims to be the premier online destination for CRM insights and developments.
Blog destinationcrm.com
Twitter Followers 10.9K Frequency 4 posts / week Domain Authority 62 Get Email Contact

15. 1to1 Media

1to1 Media's award-winning editors produce in-depth and provocative features and case studies, as well as infographics, blogs, whitepapers, and e-books that cover the latest trends and insights in customer experience. Topics focus on customer service, marketing, employee engagement, sales effectiveness, and customer loyalty.
Blog 1to1media.com
Facebook Followers 1.3KTwitter Followers 6.6K Frequency 1 post / month Domain Authority 54 Get Email Contact

16. Beyond Philosophy Blog

Colin Shaw founded Beyond Philosophy, LLC, in 2002 as a consultancy and training company. As pioneers in the customer experience movement, Beyond Philosophy focuses on helping organizations improve their experiences to foster customer-driven growth by identifying hidden, unmet needs.
Blog beyondphilosophy.com
Facebook Followers 340Twitter Followers 13.9K Frequency 2 posts / week Domain Authority 50 Get Email Contact

17. The Squawk Point - Service Improvement

The Squawk Point is dedicated to service improvement. It is full of ideas, news and practical advice for people who run service operations and want to improve their performance.
Blog squawkpoint.com
Facebook Followers 70Twitter Followers 20.6K Frequency 8 posts / year Domain Authority 37 Get Email Contact

18. Joseph Michelli Blog

Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives.
Blog josephmichelli.com
Facebook Followers 625Twitter Followers 17K Frequency 2 posts / week Domain Authority 40 Get Email Contact

19. Sixteen Ventures

Sixteen Ventures has driven growth across the entire customer lifecycle for more than 500 companies around the world directly, and thousands through speaking and publishing. Know more about Marketing, Customer Acquisition, & Churn Reduction Consulting for SaaS providers.
Blog sixteenventures.com
Facebook Followers 1.5KTwitter Followers 3.4K Frequency 11 posts / year Domain Authority 52 Get Email Contact

20. Alchemer Blog

The Alchemer blog is a comprehensive resource for professionals seeking to harness the power of customer feedback and data-driven decision-making. It offers in-depth insights into survey design, data analysis, and customer experience strategies, all aimed at helping businesses optimize their feedback processes and improve customer satisfaction. The blog covers a broad spectrum of topics, from advanced survey techniques to the latest trends in customer insights, providing actionable advice that empowers organizations to turn data into meaningful business outcomes. Alchemer is an essential read for those dedicated to making informed decisions and driving growth through customer-centric strategies.
Blog alchemer.com
Facebook Followers 7.4KTwitter Followers 7.6K Frequency 2 posts / month Domain Authority 73 Get Email Contact

21. The Userlike Blog

Userlike is one of the leading website chat solutions built for sales and support. With the Website Messenger, you can assist your customers at every stage of the buyer journey. Smart chat features help you generate more leads and increase service efficiency.
Blog userlike.com
Facebook Followers 1.5KTwitter Followers 5.4KInstagram Followers 521 Frequency 2 posts / month Domain Authority 55 Get Email Contact

22. Kate Nasser - Customer Service

Kate Nasser is known as The People Skills Coach and has been helping global teams for the past 25 years. Kate is an inspirational writer and speaker. She blogs about customer service, leadership, people skills, and more.
Blog katenasser.com
Facebook Followers 1.1KTwitter Followers 68.2K Frequency 1 post / quarter Domain Authority 43 Get Email Contact

23. Blake Michelle Morgan

Blake Morgan was called 'The Queen of CX' by Meta. She is a keynote speaker and customer experience futurist and author of two books on customer experience. Find articles on customer experience, customer engagement, digital transformation, customer-centric leadership, marketing and more.
Blog blakemichellemorgan.com
Facebook Followers 4.6KTwitter Followers 13.9KInstagram Followers 3.6K Frequency 1 post / week Domain Authority 38 Get Email Contact

24. Experience Investigators

Jeannie Walters has 20 years of experience helping companies improve loyalty and retention, employee engagement, and overall customer experience. Her experiences and expertise have made her a valuable source of insights for CEOs seeking to improve revenues, and she's received mention in Forbes, Fortune, and other media for her CX vision.
Blog experienceinvestigators.com
Facebook Followers 699Twitter Followers 13.3KInstagram Followers 506 Frequency 4 posts / month Domain Authority 39 Get Email Contact

25. PeopleMetrics Blog

PeopleMetrics helps you measure and improve the experience of your high-impact customers. We offer SaaS enterprise software, full implementation services, analysis/reporting, customer advisory boards, strategic market research, and workshops.
Blog peoplemetrics.com
Facebook Followers 529Twitter Followers 2.7KInstagram Followers 249 Frequency 1 post / year Domain Authority 38 Get Email Contact

26. The Customer Service Blog

Welcome to the UK's leading blog on customer service, customer loyalty and customer satisfaction. The blog is written and edited by Darren Bugg, alongside a team of expert guest writers. Darren Bugg is a marketing and customer service expert with 30 years experience working at a senior level in this field. They also offer a wide variety of training courses in customer service, customer loyalty, and various subjects related to business and marketing.
Blog thecustomerserviceblog.uk
Twitter Followers 746 Frequency 2 posts / month Since Jun 2016 Domain Authority 7 Get Email Contact

27. ProProfs

ProProfs Help Desk blog is the best online resource for tips, best practices, guides, expert interviews & news articles about customer service.
Blog proprofsdesk.com
Facebook Followers 24.5KTwitter Followers 5.2KInstagram Followers 281 Frequency 3 posts / month Since Feb 2018 Domain Authority 38 Get Email Contact

28. Totango Blog

With Totango's leading, open approach to customer success, companies can enable the three necessary components of a successful E2C Enterprise to Customer growth strategy: customer-centric data, customer engagement, and enterprise impact.
Blog blog.totango.com
Facebook Followers 4.2KTwitter Followers 7.8K Frequency 1 post / month Domain Authority 52 Get Email Contact

29. Return Customer - Joe Rawlinson

This blog publishes content on essential customer service aspects like marketing, business, e-commerce, and provides helpful tips on how businesses can increase customer satisfaction and revenue.
Blog returncustomer.com
Twitter Followers 868 Frequency 2 posts / month Domain Authority 40 Get Email Contact

30. Inside Customer Service - Toister Performance Solutions, Inc.

The Inside Customer Service blog features tips, trends, and analysis that can help you unlock your customer service team's hidden potential. 
Blog toistersolutions.com
Twitter Followers 7.1K Frequency 1 post / month Since Dec 2007 Domain Authority 44 Get Email Contact